Pharmaceutical company Limedika chooses
Kaunas,
“With a diverse set of business activities and retail services across multiple locations and companies, we wanted to introduce company-wide processes, unify the employee experience, standartize the support request procedures and introduce company-wide benchmarks for employee request resolution,” says Head of Innovations at Limedika Martynas Gelzinis.
Limedika utilized Salesforce Service Cloud to launch a company-wide employee support center and a custom-developed Bluelark application to manage remote retail locations.
Limedika retail network spans 360 pharmacy outlets, covering all territory of
“Say the window at a pharmacy got broken overnight. Some products or documents have not arrived. A colleague got sick and employee shifts need rescheduling. Earlier such requests were handled on a case-by-case basis, via phone or email. The new platform will help to establish company wide KPIs on how quickly and how well the problem was solved and no such requests are missed,” adds
According to
In addition to employee service requests,
“Prior to platform architecture, we started this project with extensive architecture of business processes to consolidate the employee experience. No matter, whether the pharmacist is working in one or the other retail chain, no matter the region – all business processes from making a vacation request, to handling pharmaceutical product documentation are the same throughout the group,” says Head of Bluelark consultancy
Last year, the Service Cloud was launched for external Limedika customer support. Limedika has also deployed the Salesforce Marketing Cloud. The platform combines the customer experience across the offline and online channels – helping to account for customer purchases made on any of them, providing a holistic customer overview, calculating loyalty points and providing personalized offers.
In September Salesforce became the largest enterprise-app vendor (by revenue and market share), continuing 73 consecutive quarters of growth.
About Limedika | www.limedika.lt
Founded in 1994, Limedika provides pharmaceutical wholesale and distribution services. The company supplies more than 1500 Lithuanian pharmacies and hospitals with pharmaceutical and medical products, shops and optician companies with medicine and cosmetics. Company’s vast array of products consists of 4000 pharmaceutical items and over 9000 medical products. Limedika co-operates with independent pharmacies and pharmacy chains in
About Bluelark | https://www.bluelark.digital
Bluelark is the first dedicated full service
Contact Information:
Agmis
Mantas Miksys
+370 37 211 351
Contact via Email
www.agmis.lt
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