Head of Indian IT company Tata Consultancy Services said that artificial intelligence will result in “minimal” need for call centres in about a year. TCS chief executive K Krithivasan told the Financial Times that while “we have not seen any job reduction” so far, adoption of AI among is set to completely change the kind of customer help centres that have created mass employment in countries such as India.
He said, “We are in a situation where the technology should be able to predict a call coming and then proactively address the customer’s pain point. In an ideal phase, if you ask me, there should be very minimal incoming call centres having incoming calls at all,” he said. “We are in a situation where the technology should be able to predict a call coming and then proactively address the customer’s pain point.”
Chatbots would soon be able to analyse a customer’s transaction history which means that they will be able to do most of the work of call centre agents, he said, adding, “That’s where we are going. I don’t think we are there today – maybe a year or so down the line.”
This comes as TCS, which has more than 600,000 employees and annual revenues of nearly $46 billion, reported that its pipeline of AI projects doubled quarter over quarter to be worth $US900 million by the end of March.
K Krithivasan said that he expected that flow to “increase significantly” and almost keep on doubling over a few more quarters. He said, “We are in the phase where we are in a hype that we are overestimating the benefits. The impact would be seen more long term than expecting to get the benefits in the next two to three quarters.”
Talking about TCS’ hiring process and whether it could be impacted by AI, he said, “If we can go to maybe 50 per cent of the colleges, we provide more employment, and more importantly, we will be able to address the technology demand the overall global industry is going to have.”
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Tata Consultancy Services (TCS) announced that the company will link hikes and variable payouts for employees to compliance with its return-to-office (RTO) mandate. The new rule has been communicated by unit heads to their team. As per the rule, grades which are necessary for promotions will be based on employees’ track record of working from the office, a TOI report stated.
The company is also offering digital compensation to freshers who have finished their assigned courses which make them eligible for higher salaries beyond their annual compensation of ₹3 lakh, the report claimed.
Compliance with the return-to-office policy will be a prerequisite for approval of these cases, it added as TCS requires employees to return to the office for all five days of the week, ending work from home for certain teams.
What has TCS told employees on work from office?
TCS has instructed employees to go to their designated offices rather than choosing those closer to their homes while the HR department is granting limited work from home on a case-by-case basis.
Do other IT firms have the same rule?
Several IT firms including Infosys and Wipro have made it mandatory for employees to work from office. Wipro has unveiled a mandatory hybrid work policy which requires employees to be physically present in the office for a minimum of three days per week.
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TCS Q3 Results 2024 Date and Time, TCS Dividend Record Date 2024: TCS quarterly earnings will be declared on January 11 and the company is also likely to declare the third interim dividend to its equity shareholders. The record date for the same has already been fixed.
TCS Q3 Results 2024 Date and Time: Tata Consultancy Services Set To Declare Quarterly Results; Check TCS Dividend Record Date 2024.
TCS Q3 Results 2024 Date and Time, TCS Dividend Record Date 2024: IT bellwether Tata Consultancy Services (TCS) is set to declare its results for the quarter ended 31st December 2023 next week. IT major informed the exchanges that it will also consider the payment of third interim dividend to its shareholders. It has already fixed the record date for the purpose.
TCS Q3 Results 2024 Date and Time
TCS Q3 FY 2024 results will be declared on Thursday, January 11 post the market hours.
The company in a regulator filing, said ” a meeting of the Board of Directors of Tata Consultancy Services Limited is scheduled to be held on Thursday, January 11, 2024 to approve and take on record the audited standalone financial results of the Company under Indian Accounting Standards (Ind AS) for the quarter and nine month period ending December 31, 2023; approve and take on record the audited consolidated financial results of the Company and its subsidiaries under Ind AS for the quarter and nine month period ending December 31, 2023″
TCS Dividend Record Date 2024
Tata Group company has also fixed the record date for the payment of the third interim dividend to its equity shareholders. The company has fixed Friday, January 19, 2024 as Record Date to ascertain the eligibility of the shareholders to receive the benefit of the corporate action.
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